Privacy Policy Statement

This is the web site of Elite K-9, Inc.

Contact Us

Elite K-9, Inc.
7660 Old US Highway 45
Boaz, KY 42027-9613
Email: info@elitek9.com
Telephone: (270) 554-5515

Information We Collect

We may collect personal information you provide to us, such as your name, email address, mailing address, phone number, and information about your orders or account. We collect this when you create an account, place an order, contact us, or sign up for our text messages or other communications.

How We Use Your Information

We use your information to provide and improve our services, process orders, communicate with you about your account, respond to requests, send delivery and security notifications, and, with your consent, send marketing and promotional messages.

Mobile Messaging (SMS) Information

If you opt in to receive text messages from Elite K-9, Inc., we collect your mobile phone number and your consent record. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We may share information with service providers who help us deliver messages (such as our messaging platform and wireless carriers), but only to the extent needed to provide those services, and they may not use it for their own purposes.

Sharing of Information

We do not sell or rent your personal information. We may disclose information if required by law, to protect our rights or safety, or to service providers who perform services on our behalf under confidentiality obligations.

Your Choices

You may opt out of text messages at any time by replying STOP to any message. You may opt out of emails by using the unsubscribe link in them. You may also contact us using the details above to access, update, or request deletion of your information.

Security

When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server that has an SSL certificate using at least 128-bit encryption. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Questions or Concerns

If you feel that this site is not following its stated information policy, you may contact us at the address, email, or phone number above.

SMS Terms and Conditions

RETURN POLICY

Shipping charges are non-refundable. Customers are responsible for shipping charges associated with returning product to us unless the product was defective or received in error.

Wrong size or not what you expected or if you are not satisfied with your purchase, please contact us via email immediately. Each return is dealt with on a case by case basis. NO RETURNS AFTER 15 DAYS of your original delivery date. All items must be in new condition with ORIGINAL PACKAGING and INVOICE. We cannot issue a credit or exchange for items that have been used and/or damaged (unless due to a manufacturing defect). We do not refund outgoing shipping or pay for return shipping. We recommend you insure your package.

DAMAGED ITEMS

All items are inspected prior to shipment. We are not responsible for damage incurred in shipping. If your package is damaged in shipment, you must save all packing materials and contact the carrier (UPS at 1-800-PICKUPS or the US Postal Service) immediately. DO NOT RETURN THE PACKAGE TO US, but do contact us and let us know that there is a problem so that we may follow up with the carrier.

EXCHANGES, CREDITS & RETURNS

You must Contact us by email prior to returning any item so that a Return Authorization Number can be issued. Please include your order number, name, phone number and items ordered in the email. Merchandise returned without a Return Authorization Number will be returned to sender. Once you have a Return Authorization Number, please return item in original packaging and condition. Please be sure to write the Return Authorization Number on the outside of the box and send the package postpaid and insured. Include a copy of your invoice, a copy of the RMA e-mail from Elite K-9, as well as a note explaining the reason for the return. We reserve the right to charge a 25% restocking fee if purchase is returned without original packaging and not in original condition. Please allow up to 14 days for processing of returns.

Books and Videos

Books and videos can only be exchanged for the same title. No refunds.

Electronic Collars

10% restocking fee on any electronic collar that has been removed from the manufacture's packaging - unless the unit is defective.

Refunds

We'll send a copy your refund by mail or e-mail once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return.